Returns, Refunds & Exchanges
We hope you are delighted with your order but we do understand that occasionally you may want to return or exchange something. To do so, simply notify YogaClicks of your intention within 14 days of delivery of your order and ensure that the item is returned no more than 14 days after that.
Any exchanged item will be sent out to you free of charge. However, you must bear the cost of returning the original item unless it’s faulty.
If you would like a refund, YogaClicks will reimburse you the price you paid to purchase the item. We’ll refund you within 14 days of receiving the item using the same payment method you used at the time of ordering. We do not pay return postage unless the item is faulty.
Complete the Returns, Refunds & Exchanges Form
To request a return, for a refund or exchange, complete the form below.
Once we have received and approved your request, we will respond with a Returns Authorisation Number (RTA) and the address to which you should return your item. Each return must be sent back to the maker of the item, in their country of origin.
- Any returned item must be unworn, unwashed, undamaged with no marks, and in its original packaging with labels properly attached.
Be sure to include your name, address and order number or else we won’t be able to identify the return nor refund or exchange your item.
We cannot accept returns of custom-made items or, for hygienic reasons, underwear or ear-pierced jewellery.
You must bear the cost of returning the item to the maker in their county of origin unless the item is faulty in which case it will be refunded. We recommend that you obtain tracking or proof of posting. The item remains your responsibility until it reaches the maker. Items lost in transit will not be treated as returned.
Late or missing refunds
Contact your credit card company; it may take time before your refund is posted.
Next contact your bank. There is often processing time before a refund is posted.
If you’ve done this and you still have not received your refund, please email firstname.lastname@example.org.
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